From June 12 to 14, CATA has successfully held the first training workshop for a hundred chief flight attendants in Beijing. Surrounding the theme of “Small Cabin, Big World”, more than 120 chief flight attendants from over 40 airlines including Air China, China Eastern Airlines, China Southern Airlines, Hainan Airlines, Xiamen Airlines and Tibet Airlines attended the training. CAAC Deputy Administrator Wang Zhiqing gave the first lecture of the training titled Further Promoting High Quality Development of Civil Aviation Cabin Service.
Cabin service is an important sector of the civil aviation service and also an essential window to present the civil aviation image, what’s more, cabin service is a significant platform to show the achievements of high quality civil aviation development. Chief flight attendants are the backbone of air safety service and management. The civil aviation cabin service in a new era should better understand the grand background, ensure overall safety, serve the whole network, adapt to the general public and demonstrate diverse culture, which have all proposed higher requirements. In April of this year, CATA initiated the activity under the theme of “Small Cabin, Big World” among member units to call upon each airline to improve cabin service, strengthen service department construction, comprehensively enhance attendants’ capabilities, establish brand identity, jointly create good atmosphere of public opinion, build attendants workforce as well as provide high quality cabin service.
In the first lecture, Wang Zhiqing emphasized the importance of providing good cabin service, deeply analyzed the changes to and new requirements for civil aviation cabin service brought by the new era, and shared his comments and suggestions about how to further push forward high quality development of cabin service. Wang Zhiqing expressed that to fulfill the task of cabin service in the new era, efforts should be made from three aspects. First, the service concept needs change. High quality cabin service should be realized with safety as the premise, cordialness as the basis and passengers as the core. Second, a solid service foundation should be laid to strengthen working style building, enhance service techniques and skills, improve service mechanism and system, and keep improving service foundation. Third, a cabin service culture should be cultivated to guard against the negative tendency of cabin service degrading to an entertainment or vulgarized, formalistic or rigid service. Wang Zhiqing hoped that flight attendants practice cordial service and contemporary civil aviation spirit, disseminate advanced culture, and struggle for a strong civil aviation power to better meet the air travel demand of the public.
In the course named Cabin Service under the Culture Perspective, Professor Yu Dan from Beijing Normal University took Confucianism and Taoism as reference and talked about how to provide the kind of cabin service that is “just right”. In the discussion focusing on the topic of Civil Aviation Service in a New Era, Liu Feng, Director General of Department of Air Transport, CAAC, introduced the current development of domestic civil aviation, and elaborated from five aspects about how to provide better cabin service. In the discussion of Cabin Safety and Practice, Hu Zhenjiang, Director General of Department of Flight Standard, CAAC gave a lecture titled Stay True to the Mission—China’s Civil Aviation Cabin Safety Management. He mentioned that we need to remain true to our original aspiration and keep our mission firmly in mind, and emphasized that cabin service should be people-oriented and its priority is to ensure safety. He also pointed out that we should never forget the reason why we started, so as to accomplish our mission, and we should establish regulations, grasp the three basics as well as eliminate the risks to meet our people’s requirements. Also, we should stay true to the mission and keep carrying on, to encourage and require cabin workforce to support the building of a strong civil aviation power. Yang Lihua, former Vice General Manager of China Southern Airlines Group took examples of her own experience as a chief flight attendant and shared with the participants her thoughts.
CATA Chairman Li Jun expressed that cabin service is an important link to ensure safety, a brilliant brand of high quality service, a window to show our national demeanor, and also a benchmark to lead social service. CATA will continue to serve as a leader as well as a bridge, and under the guidance of the “Small Cabin, Big World” initiative, CATA will sum up the experience, stick to the combination of research and training, and develop the training workshop for a hundred chief flight attendants into an industry brand.
It is worth mentioning that Bi Nan, the chief attendant of fight 3U8633 of Sichuan Airlines, who has just been awarded looked back upon the thrilling moment on May 14 and said that the successful disposition then was made possible by daily strict training, perfect cooperation among the crew and the absolute trust from the passengers.
This training has also provided a platform for airlines to exchange ideas on cabin service. Outstanding groups and individuals including Golden Phoenix Crew from Air China, Luyan Flight Crew from Shandong Airlines, Spring Breeze Crew from China Southern Airlines, and Lingyan Crew from China Eastern Airlines have shared their service experience, and chief flight attendants from different airlines have carried out in-depth discussions surrounding topics such as ensuring cabin safety and cabin culture building. Participants said that the training has provided them with a broader perspective and in-depth thoughts for their future cabin service work.